Visual story of customer journey mapping
Before you run any campaigns to get sales, you should map your customer journey. Here is why & how…
Many business owners have so many great products that they go straight to ads, to make them more profitable with increased purchases.
But what happens when they end up with losses due to rising customer acquisition costs or they don't get sales? Then they will stop doing advertising to avoid the losses.
Instead, *Use Customer journey mapping to build predictable conversions & repeat sales.*
Here are the common problems you face, if you don't know what the customer journey is.
When you map your customer journey like the below, you‘ll have a complete idea on what is the starting point & what are the products we are going to promote.
Also, we are very clear on how the above-mentioned channels are to get traffic to the sites.
Now you need to understand the various stages of the customer journey. In each stage, people are looking for different things. So you need to provide those at every stage of communication.
Awareness: Users getting awareness about the brand via ads
Engage: They are engaging with your products on websites & exploring the products.
Subscribe: Since they like your brand, filling the form to get an offer or making some action on the site.
Convert: They are making their own 1st purchase & becoming your customer.
Experience: They get the experience that they expected before buying your products. You need to provide the experience that you promised on ads & sites.
Retention: If your product is good, eventually they‘ll keep on buying your products again & again.
Take the above image as a reference & craft your customer journey. If you bring the users as per the journey, it generates predictable revenue & growth. Also, this will help to create your brand with impeccable values & your customers shall stay connected with you forever.
Are you not getting consistent sales? Or is your customer acquisition cost very high?
You are in the right place!
I have introduced an eCommerce consulting program where you can get my e-commerce marketing system and formula to build a stable & profitable e-commerce brand.
Here is a quick view into my system:
What will you get in the free audit?
I will analyze your site, ads, and email automation & provide the things that need improvement to get sales.
Teach you the above formula & system to implement on the site.
Teach you the 5 stages of e-commerce businesses